Begin Your Journey

Quickly and easily onboard to Unchained Capital Vaults

We Make Multisig Easy

Our White-glove Vault Concierge Service takes the stress out of sovereign bitcoin custody. Every package come with a 1-hour video session from a vault concierge specialist, with step-by-step vault set-up instructions and best-practice operational security tips.
Plus, we’re here for you after onboarding. With ongoing support from the vault concierge team, you’ll have everything you need to take full control of your bitcoin.

Select A Package

We will ship you devices directly from the manufacturer if you need them and coordinate a time to help with vault creation.

Configure The Devices

Our concierge team walks you through device set-up, provides operational security guidance, and gives hands-on support.

Build Your Vault

We assist with vault creation and configuring advanced features. $1,000 of bitcoin will be deposited into your new vault.

Select an Onboarding Package

Not ready to dive in yet, but want to learn more?

Schedule a Demo

General Questions

What’s covered?

The concierge calls will walk you through configuring devices, educating you on each step in the process and why certain configuration decisions are made. The vault construction calls will teach you about multisignature and best practices for securing hardware wallets, recovery seeds, and wallet configuration files depending on your specific needs and living situation. It will also walk you through adding account level security features to protect your Unchained Capital account. 

Support questions can be emailed directly to your vault concierge specialist or to hello@unchained-capital.com and a team member will assist you.

How is concierge different from a vault demo?

The concierge onboarding packages comes with hands-on guided support for configuring devices and building vaults. In addition, we will take care of shipping devices to you and will provide a gift of $1,000 of bitcoin deposited into your new vault.

The vault demo is a complimentary demo of the vaults. We will provide written guides and videos to help you set up your devices and build your vault. Book a demo here.

How does device configuration work?

Your vault specialist will coordinate a time with you to configure your new hardware wallets if you have ordered the Everything You Need or One Hardware Wallet Away packages,  according to the  manufacturer’s setup steps. The call takes place over video chat, and the vault specialist will share their screen to walk you through the steps. You will never be asked to share private key information during the phone calls.

Can I build a vault for no setup or storage fees?

Yes, you can build a vault with no setup or storage fees for client-controlled vaults today here. And, you can purchase and configure your own devices by following this link. Additionally, you can follow along with this demo to construct the vault on your own.

How long will devices take to ship?

After your payment clears, which can take 2-4 business days, devices are generally shipped from the warehouse and then take about 2-5 business days to arrive. We will provide tracking information as soon as it is available.

Is the concierge team available for questions?

You will have direct contact information for Unchained Capital vault concierge team members, and are welcome to email hello@unchained-capital.com at any time for general questions.