Client Onboarding Associate

Austin, TX or Remote (US-based)

Unchained Capital is looking for a Client Onboarding Associate to work cross-functionally with our Client Services and Compliance teams to help bring clients into Unchained’s products. As we continue to have significant demand for our bitcoin financial services, this role will play a critical part in ensuring timely and regulatory compliant onboarding of new clients onto our platform. The Client Onboarding Associate primarily reviews documentation for new customer accounts, evaluates high-risk accounts and analyzes new customer processes and policies.

  • Assist in client onboarding process for all of our products
  • Records and data management
  • Support compliance through our AML/KYC policies including client identity verification
  • Review red flags and perform enhanced due diligence where necessary
  • Provide cross-functional support to enable effective communication between our clients and our team
  • Time in bitcoin and experience with holding private keys
  • Superb attention to detail and organizational skills
  • Highly efficient and motivated multi-tasker
  • Excellent time management skills
  • Comfortable working with Excel and Google Product Suite
  • Experience with CRM or ticketing software like Zendesk or Hubspot
  • Understanding of core compliance areas including AML
  • Bonus: Experience in a Client Services or Compliance role; onboarding experience preferred

To Apply, please send your resume and cover letter to